Terms & Conditions

Please read these Terms & Conditions ("Terms", "Terms of Use", or "Agreement") carefully before using the MyHumsafar mobile application or website located at https://myhumsafar.in (collectively, the "Platform").

By creating an account, browsing, or accessing the Platform, you ("User", "Member", or "You") agree to be legally bound by these Terms, our Privacy Policy, Community Guidelines, and all applicable laws of India. If you do not agree to these Terms, you must not access or use the Platform.

To register as a member or use MyHumsafar, you must meet the following mandatory legal criteria:

1. 1Age Requirement: You must be at least 18 years of age (or the statutory legal age of marriage applicable under Indian personal laws). Minors are strictly barred from registration.
2. 2Legal Capacity: You must be legally competent to enter into a valid, binding contract under the Indian Contract Act, 1872.
3. 3Marital Intent: You must be genuinely intending to seek a lawful matrimonial alliance for yourself or for your immediate family member/ward (with their express knowledge and authorization).
4. 4Current Marital Status: You must either be unmarried (single), legally divorced, widowed, or have an ongoing lawful divorce proceeding properly disclosed on your profile. Individuals currently in an undissolved marriage are strictly prohibited from creating single/matrimonial profiles.

• MyHumsafar is exclusively an online matchmaking and matrimonial networking platform.
• MyHumsafar is NOT a casual dating app, escort service, commercial directory, social media broadcast network, or marriage bureau guaranteeing marriage outcomes.
• We provide automated algorithms, compatibility metrics, and communication infrastructure to facilitate introductions between prospective life partners.

1. 1Authentic Information: You agree to provide true, accurate, current, and complete details regarding your identity, marital status, education, career, and family background.
2. 2One Account Per Person: Users may maintain only one active personal profile on the Platform. Duplicate or fake accounts will be permanently banned.
3. 3Account Confidentiality: You are solely responsible for maintaining the confidentiality of your login credentials, passwords, and OTPs. Any activity occurring under your account is your legal responsibility.
4. 4Immediate Notification: You agree to notify MyHumsafar immediately at support@myhumsafar.in if you suspect unauthorized access to your account.

You expressly agree that you will NOT engage in, facilitate, or encourage any of the following prohibited behaviors:

• Financial Solicitation & Scams: Requesting money, loans, gifts, investments, travel funds, or cryptocurrency from any member under any circumstances.
• Obscene & Explicit Content: Uploading, sending, or publishing sexually suggestive photos, nudity, obscene language, vulgar audio/video, or adult content.
• Harassment & Stalking: Persistently contacting members who have rejected or unmatched your profile, sending unsolicited abusive messages, or indulging in cyber-stalking.
• Impersonation & Fraud: Pretending to be someone else, uploading third-party photos without consent, or misrepresenting age, marital status, income, or family credentials.
• Automated Scraping & Reverse Engineering: Using bots, scrapers, automated scripts, or crawlers to extract member photos, contact details, or profile information.
• Commercial Promotion & Spam: Advertising business services, MLM schemes, jobs, or sending bulk promotional spam.
• Defamation & Hate Speech: Posting content that promotes communal hatred, caste discrimination, violence, religious defamation, or illegal activities under Indian law.

1. 1Ownership: You retain ownership of all biographical information, photographs, and media you upload to MyHumsafar.
2. 2Limited License: By uploading content, you grant MyHumsafar a non-exclusive, royalty-free, worldwide, transferable license to store, process, display, format, and transmit your content solely for the purpose of operating the matrimonial service and delivering match recommendations.
3. 3Content Representation: You warrant that all photos and details you upload are yours, accurate, and do not infringe on any third party's copyright, trademark, or privacy rights.

1. 1Intermediary Protection: MyHumsafar operates as an Intermediary under Section 79 of the Information Technology Act, 2000. MyHumsafar does not pre-screen all conversations or verify every personal claim made by members.
2. 2No Guarantee of Match or Marriage: MyHumsafar does not guarantee that you will find a match, receive responses, or enter into marriage. Compatibility scores are algorithmic estimations provided for convenience.
3. 3Independent Verification Mandatory: Members are strictly advised to perform independent background checks, family due diligence, and credential verification before making matrimonial, financial, or personal commitments.
4. 4"As-Is" Service: The Platform is provided on an "as is" and "as available" basis without express or implied warranties of any kind.

1. 1Paid Membership Plans: Certain features (e.g. direct messaging, expanded contact view, priority filters, incognito mode) require an active paid subscription (Connect, Priority, Elite).
2. 2Pricing & Currency: Subscription fees are displayed in Indian Rupees (INR) inclusive of applicable GST/taxes.
3. 3Immediate Digital Service: Subscription benefits are activated immediately upon successful payment confirmation.
4. 4Refund Policy: Due to the immediate delivery of digital benefits, subscription payments are non-refundable once activated. In the event of duplicate billing or payment gateway errors, users must notify support@myhumsafar.in within 7 days with payment reference details for resolution.
5. 5Payment Security: Transactions are processed through RBI-authorized payment aggregators (Razorpay / Cashfree). MyHumsafar does not store complete debit/credit card credentials or UPI PINs.

1. 1Reporting & Blocking: Members can instantly report or block any profile engaging in misconduct using the in-app "Report & Block" tool.
2. 2Administrative Actions: MyHumsafar reserves the right to review reported profiles, issue warnings, remove violating content, suspend accounts, or permanently terminate memberships without prior notice or refund.
3. 3Referral to Law Enforcement: In instances involving extortion, fraud, identity theft, child safety violations, or criminal threats, MyHumsafar will cooperate fully with Indian police and cybercrime authorities.

You may permanently delete your account at any time by navigating to Settings → Account & Safety → Delete Account. Upon deletion, your active profile, photos, matches, and chat histories are permanently removed from production databases.

To the maximum extent permitted by applicable Indian law, MyHumsafar, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of:

• Misrepresentations, fraudulent conduct, or tortious acts committed by any user.
• Physical, emotional, marital, or financial outcomes resulting from offline interactions between members.
• Unauthorized access to or alteration of your transmissions or data.
• Temporary platform downtime or technical interruptions.

In accordance with Rule 3(2) of the IT Rules, 2021, members may lodge complaints with our Resident Grievance Officer:

• Officer: Resident Grievance Officer, MyHumsafar
• Email: grievance@myhumsafar.in
• Address: Grievance Redressal Cell, MyHumsafar, India
• Web Portal: https://myhumsafar.in/grievance
• Resolution Timeline: Acknowledged within 24–48 hours; resolved within 15 calendar days.

These Terms shall be governed by, interpreted, and construed in accordance with the laws of the Republic of India. Subject to legal review, any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent civil courts in India.

• Email: support@myhumsafar.in
• Website: https://myhumsafar.in